Optimizing processes and ensuring seamless integrations are essential for efficient return management. When returns are not handled effectively, businesses can face operational bottlenecks, increased costs, and dissatisfied customers. UnlockReturns, a NetSuite-native solution, not only streamlines returns but also provides valuable insights into customer behavior that can drive smarter business decisions.
B2B eCommerce is experiencing rapid growth, with U.S. B2B eCommerce sales increasing 17% in 2023 alone. However, this expansion has led to greater complexity in the post-purchase process, including returns. With returns in the U.S. valued at over $816 billion in 2022, optimizing return management is no longer optional—it’s a competitive necessity.
Many businesses face common return management issues:
Ensuring that returns are handled efficiently without disrupting existing workflows is crucial. But beyond logistics, returns data can reveal powerful insights about products, customers, and business operations.
Launching a SuiteCommerce site isn’t a flip-the-switch moment. This guide outlines what to expect at each stage—from internal planning and NetSuite data prep to UX, testing, and post-launch optimization—so you can go live confidently and
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