Seamless, On-Brand Order Tracking Portal

Everything you need for the best order tracking experience built in NetSuite.

Transform your order tracking experience

4.6

times customers check
their order status

50%

less WISMO calls
with UnlockShipping

100%

built for NetSuite

What is UnlockShipping?

UnlockShipping is a powerful, fully integrated NetSuite SuiteApp that brings your brand front and center in the post-purchase journey.

With UnlockShipping, you can deliver engaging, on-brand order tracking experiences that drive additional revenue, cut down on “Where is my order?” (WISMO) calls, and build lasting customer loyalty.

Maximize Customer Satisfaction
with Shipment Visibility and Branded Post-Purchase

Shipment Visibility

Get insightful tracking data in one place to resolve delivery incidents faster, expose your shipping updates, manufacturing work order statuses, etc.

Branded tracking page

Empower your brand by delivering the best post-purchase experience, building lasting customer loyalty, and driving significant additional sales opportunities.

Build brand awareness post-purchase

Customers check their order status an average of 4.6x per order, making order tracking one of the most visited pages across the entire customer experience. UnlockShipping now gives your brand control of the experience.

Reduce WISMO by half

“Where is my order?” (or WISMO) inquiries often dominate support tickets. Minimize these requests by enabling customers to track their orders directly on your website, reducing support load and enhancing customer satisfaction.

Get ahead of Delayed Shipments

Shipment issues are bound to occur, so make them less painful for your customers. UnlockShipping lets you notify your customers of the delayed status of their package and direct them to more information about their shipment.

Ready to work with your eCommerce

100+ Global Carriers

All eCommerce platforms

Multiple eCommerce Solutions

Support both B2C and B2B selling models from the same solution, enabling you to quickly develop new channels and business models with lower investment.

More about enhancing your post-purchase experience

Order Tracking Portals Are Crucial for Revenue Assurance - UnlockCommerce Blog post

Order Tracking Portals Are Crucial for Revenue Assurance

How to Build a Customer-Centric Returns Policy

How to Build a Customer-Centric Returns Policy That Reduces Return Rates

Creating a customer-centric returns policy can significantly boost customer satisfaction while reducing unnecessary returns. In this post, we outline 5 actionable steps to craft a return policy that strikes the perfect balance between flexibility and clear guidelines.

The Hidden Key to eCommerce Success: Mastering the Returns Process

In this fast-changing world of eCommerce, as you may already know, offering great products and fast shipping isn't enough to keep customers coming back and choosing your brand. Many competitors can easily offer similar products and shipping conditions, but only a few understand the importance of the post-purchase customer experience. So, are you considering this? Is it part of your overall eCommerce strategy? If not, it definitely should be!

FAQ

UnlockShipping is built using NetSuite SuiteScript technology and is hosted within Oracle | NetSuite’s servers. All shipping data is automatically synced with your existing NetSuite system, ensuring smooth operations and accurate records and no external database.

Absolutely! UnlockShipping allows you to create a fully branded tracking page that aligns with your company’s look and feel.

UnlockShipping is designed to scale, making it an ideal solution for businesses of all sizes, from small eCommerce companies to large enterprises.

You can get started by booking a demo, where we’ll walk you through the features and customization options available with UnlockShipping.

Our team of NetSuite experts offers comprehensive support, including setup, customization, and ongoing assistance to ensure your shipping portal runs smoothly.

Let’s discuss your project.

We are standing by ready to help. Just fill out this short form introducing yourself and someone from our team will follow up within one business day.