What is SuiteCommerce MyAccount?
The SuiteCommerce MyAccount Portal helps you communicate with customers, work more efficiently, and provide helpful tools to allow your customers to see all the relevant information about their interaction and perform account-related activities online. You can also reduce customer support questions by providing anytime access to your knowledge base and document sharing.
We have a dedicated team developing Custom Portals and creating amazing Self Service experiences. SuiteCommerce MyAccount can be customized to match your branding and can be extended to publish any record information.
Key Features
Self-service customer portal solution that helps business buyers save time by enabling them to take care of routine tasks.
Manage billing and account balances
View and pay invoices
Request a refund, credit or return
Manage payment information
Quote management
Order history
File cases and check status
Drag and drop site management tools
Mobile optimized
SuiteApp extensions (native and third-party)
Key Features
- Improve customer satisfaction by giving business buyers easy access to manage their accounts.
- Lower costs by reducing sales and support requests with online self-service resources and tools.
- Streamline billing with the ability to view account balance, invoices and transaction history, as well as make payments against invoices.
- Simplify the quoting process by allowing buyers to convert a quote to a sales order.
- Easily add new site features and functionality with extensions.
Target Audience
Key Roles
Target
Dependencies
Value & Impact
Improve sales productivity by
10-50%
Reduce costs by
20-75%
Improve by
1-10%
Reduce costs by
20-75%
Reduce costs by
100%
Discovery Questions, Pain Points and Value Proposition
By establishing a self-service online portal, business accounts are able to directly manage their purchase orders and invoices; they can easily check the status of outstanding deliveries and pay their bills whenever they want.
Pain Point
Sales reps spend too much time on routine tasks.
Manual billing activities slow down accounts receivable processing.
Customer service requests take too long to resolve, leading to poor satisfaction.
Discovery Question
How many sales and support reps does it take to support your B2B customers?
How long does it take to collect payments? Can you describe your AR processes?
How do you manage your customer support cases? How do customers check the status?
NetSuite Value Proposition
SuiteCommerce MyAccount enables business buyers to complete routine tasks on their own without having to contact sales or customer service teams
SuiteCommerce MyAccount allows business accounts to manage their purchase orders and invoices, so they can easily pay their bills online.
SuiteCommerce MyAccount enables users to submit
and review support cases online for faster resolution.
Objection Handling
- We don’t know whether we need a portal just for account management or a full ecommerce site.
- If you are not ready to offer full online purchasing, a portal for account management is a great way to get started. Since SuiteCommerce MyAccount uses SuiteCommerce infrastructure, you can start there and easily upgrade to a full ecommerce site at a later date.
- We already have Premium Customer Center, why should we switch?
- SuiteCommerce MyAccount does not require an additional Site Builder license and has better site management tools to provide a more interactive and branded online experience.
- Our business accounts need the ability to pay their invoices by ACH.
- SuiteCommerce MyAccount does not support electronic payments, but it is possible to connect to third-party custom payment solutions that include ACH.