Number 1 (Australia) is a full-service distributor of high-end natural products. Their business is built around collaborations and trust to ensure the brands they represent are successful in the market. UNLOCK was hired to deliver a platform with e-commerce capabilities that would ideally reduce operational costs.
Before we started the project, Number 1 (Australia) had virtually no Company website with any functionality to serve their customers. This means they haven’t been able to offer customers an online ordering portal or have a site to inform the market. They used to take orders via email and phone which leaves high room of error for manual entry, high overhead costs for order processing, difficulties in tracking orders, and managing customer service.