Most B2C organizations begin their journey with a standard website that they will in time convert into a full e-commerce store. This usually happens when they’re ready to start selling directly to business buyers.
They usually hire customer service and sales staff to handle the various activities that their website can’t. Often, as these businesses grow there are frustrations from customers. These frustrations include having to put in a phone call or wait for an email to be responded to. All they need is straightforward account management-related queries. So, they are left asking themselves, “Why can’t I just do this myself?”
The good news is that NetSuite customers have a simple solution – SuiteCommerce MyAccount.
In this blog post, we take a look at what SuiteCommerce MyAccount is and why you need it in your business.
What exactly is SuiteCommerce MyAccount?
Let’s start by looking at the full e-commerce solution that is SuiteCommerce.
There are three type of Commerce licenses available in NetSuite: SuiteCommerce [SC] SuiteCommerce Advanced [SCA] and SuiteCommerce MyAccount [SCMA].
On one side, SuiteCommerce and SuiteCommerce Advanced are made of three supply-side platform applications. These are:
- Shopping: Where customers browse and add items to their cart
- My Account: Where customers can manage their account information
- Checkout: Where customers complete their purchase
On the other hand side, SuiteCommerce MyAccount license just includes the My Account portion of the SC or SCA offering.
SuiteCommerce MyAccount, at its core, is a self-service web portal. It allows you to communicate better with customers while enabling you to work far more efficiently. It forms part of the full SuiteCommerce offering. It provides a variety of tools that will enable your customers to view all the information pertaining to their interaction. They will also be able to perform all of their account-related activities online.
The SuitCommerce MyAccount platform comes packed with features and information which are detailed next.
Subscription management
Customers can view, change, or cancel their SuiteBilling subscription-based purchases right from the MyAccount portal.
Profile management
Your customers can easily update their contact information, such as shipping address and phone number, from the MyAccount portal.
Order management
Customers can track their orders and view order history from the MyAccount portal.
Billing information
Through the platform, your customers can view and update their billing information, such as credit card numbers and expiration dates.
Communication preferences
Customers can manage their communication preferences, such as email newsletters and SMS notifications, from the MyAccount portal.
Account settings
Customers can manage their account settings, such as password and login information, from the MyAccount portal.
Essentially, SuiteCommerce MyAccount is the application that powers the “My Account” section of your SuiteCommerce-powered website. It provides a robust, yet easy-to-use interface for managing customer accounts.
As you can see, with SuiteCommerce MyAccount, your customers can do everything from view their order history to track shipments – all without having to leave your site. And because it’s integrated with the rest of SuiteCommerce, you can be sure that your customer data is always up-to-date.
This is a major draw card for many businesses in the B2B space.
What makes SuiteCommerce MyAccount so powerful?
There are many factors that make SuiteCommerce MyAccount one of the most powerful account management tools out there. First and foremost, it’s easy to use – even for the most tech-savvy customers.
Plus, it’s fully integrated with the rest of SuiteCommerce, so you can be sure that your customer data is always up-to-date. And because it’s built on the same platform as SuiteCommerce, you can be confident that it will scale along with your business.
What issues can SuiteCommerce MyAccount solve for my business?
This is a question we get asked quite often. SuiteCommerce MyAccount solves a variety of challenges that businesses face when it comes to e-commerce.
Improved communication
With SuiteCommerce MyAccount, you can provide your customers with a central location to view all their account information. This includes orders, subscription status, communication preferences, and more. By keeping your customer informed, you can improve customer satisfaction and loyalty.
Reduced customer support costs
By giving your customers the ability to manage their account information themselves, you can reduce the amount of time your customer support team spends on tasks such as updating contact information or tracking orders.
Increased sales and conversions
By making it easy for your customers to track their orders and update their billing information, you can increase sales and conversion rates.
Improved order management
With SuiteCommerce MyAccount, you can give your customers the ability to track their orders from start to finish. This includes order history, tracking information, and more. By providing your customers with this level of visibility, you can improve customer satisfaction and reduce the number of customer service issues.
SuiteCommerce MyAccount FAQ
How do I access SuiteCommerce MyAccount?
SuiteCommerce MyAccount is available as a part of the SuiteCommerce platform. To access it, simply log in to your account and navigate to the “My Account” section of your website.
How often is customer data updated in SuiteCommerce MyAccount?
Customer data is updated in real-time in SuiteCommerce MyAccount. This means that as soon as a customer makes a change to their account, it will be reflected in MyAccount.
Can I customize the look and feel of SuiteCommerce MyAccount?
Yes – you can customize the look and feel of SuiteCommerce MyAccount to match your brand. At UnlockCommerce we can customize SuiteCommerce MyAccount can be customized to match your branding and we can also custom code it to publish any record information.
Does SuiteCommerce MyAccount support SuiteCommerce Extensions?
Yes – SuiteCommerce MyAccount supports many SuiteCommerce Extensions.
Embrace the power of SuiteCommerce MyAccount with UnlockCommerce
As a leading provider of SuiteCommerce solutions, we can help you get the most out of MyAccount and take your business to the next level. Don’t just take our word for it though. Hundreds of businesses trust UnlockCommerce to help grow and attract more customers.
UnlockCommerce has industry-leading expertise in all things SuiteCommerce. We are a team of eCommerce experts who are passionate about helping our clients grow their online businesses.
We have helped different businesses partner with us to take full advantage of MyAccount on SuiteCommerce. As a result, our clients have seen increased sales, improved customer satisfaction, and reduced customer support costs.
We have a dedicated team to help your business grow
When you partner with UnlockCommerce, you will have a dedicated team of experts who are here to help you grow your online business. We will work with you to create a custom MyAccount solution that meets the unique needs of your business.
If you are interested in learning more about how we can help you get the most out of MyAccount, contact us today. We would be happy to discuss your specific needs and develop a tailor-made solution for your business.
Our other services
We offer a wide range of SuiteCommerce services that are a great complement to SuiteCommerce MyAccount, including:
- Development: We can help you customize MyAccount to match your specific business needs.
- Integration: We can help you integrate MyAccount with your existing systems and databases.
- Support: We offer support for all our clients. If you ever have any questions or issues, simply contact us and we will be happy to help.
- Training: We offer training for all our clients. We can help you learn how to use MyAccount and take full advantage of all its features.
For more information about our services, please contact us today. We would be happy to discuss your specific needs and develop a tailor-made solution for your business.
