Simplify Returns,
Boost Customer Loyalty

Automate, customize, and provide a hassle-free returns experience with UnlockReturns.

Don’t overlook returns

92%

Consumers are likely to shop again if the returns process is hassle-free.

99.9%

Uptime guaranteed

+100

Global Carriers to integrate with your eCommerce platform

Return management, fully integrated with all eCommerce platforms

Making mistakes is human, and your customers want to be able to return what they bought online and didn’t scratch that itch.

Managing returns is not a simple task and involves logistics, inventory, refunds, and fraud control. UnlockReturns is a Branded Returns Portal designed specifically for product companies running eCommerce on NetSuite. It integrates seamlessly with Shopify, BigCommerce, WooCommerce, Magento, and SuiteCommerce to automate the entire return process so you can offer your buyers an exceptional experience with minimal effort.

Worry-free returns
for your customers and your business

Enhanced Customer Experience

A branded returns portal that provides a consistent and professional experience for your customers.

Automated and Fully Synced with NetSuite

Automate your returns process to save time, reduce errors, and cut operational costs.

Custom-tailored by NetSuite experts

Created by NetSuite experts, our returns portal offers full customization, ensuring seamless integration and efficiency.

Make it yours

Every implementation is different. UnlockReturns adapts to your business rules perfectly.

Multiple eCommerce Solutions

Support both B2C and B2B selling models from the same solution, enabling you to quickly develop new channels and business models with lower investment.

Seamless integration with your business

UnlockReturns seamlessly integrates with NetSuite and offers complete customization, ensuring your customers enjoy a consistent and personalized experience across your website.

Ready to work with your eCommerce

100+ Global Carriers

All eCommerce platforms

More about streamlining your returns process

Order Tracking Portals Are Crucial for Revenue Assurance - UnlockCommerce Blog post

Order Tracking Portals Are Crucial for Revenue Assurance

How to Build a Customer-Centric Returns Policy

How to Build a Customer-Centric Returns Policy That Reduces Return Rates

Creating a customer-centric returns policy can significantly boost customer satisfaction while reducing unnecessary returns. In this post, we outline 5 actionable steps to craft a return policy that strikes the perfect balance between flexibility and clear guidelines.

The Hidden Key to eCommerce Success: Mastering the Returns Process

In this fast-changing world of eCommerce, as you may already know, offering great products and fast shipping isn't enough to keep customers coming back and choosing your brand. Many competitors can easily offer similar products and shipping conditions, but only a few understand the importance of the post-purchase customer experience. So, are you considering this? Is it part of your overall eCommerce strategy? If not, it definitely should be!

FAQ

UnlockReturns is a cutting-edge Branded Returns Portal designed specifically for eCommerce businesses running on NetSuite. Built on top of NetSuite, UnlockReturns integrates seamlessly with Shopify, BigCommerce, WooCommerce, Magento and SuiteCommerce to automate and streamline the entire returns process.
With a flexible admin portal, retailers can easily update rules to adapt to their unique business requirements, ensuring a tailor-fit solution for every Return.

UnlockReturns is built using NetSuite SuiteScript technology and is hosted within Oracle | NetSuite’s servers. All returns data is automatically synced with your existing NetSuite system, ensuring smooth operations and accurate records and no external database.

Yes, UnlockReturns is fully customizable, allowing you to tailor the look, feel, and functionality of the portal to match your brand and meet your customers’ specific needs.

UnlockReturns is designed to scale, making it an ideal solution for businesses of all sizes, from small eCommerce companies to large enterprises.

You can get started by booking a demo, where we’ll walk you through the features and customization options available with UnlockReturns.

Our team of NetSuite experts offers comprehensive support, including setup, customization, and ongoing assistance to ensure your returns portal runs smoothly.

Let’s discuss your project.

We are standing by ready to help. Just fill out this short form introducing yourself and someone from our team will follow up within one business day.