Chatter: AI for NetSuite

✅ Reports
✅ Health Check
✅ Conversational Commerce

Real-time reporting, automated script health checks, and conversational commerce directly into your NetSuite environment

Early Results In Our Customers

Financial impact: With ROI in less than 6 months, AI integration is projected to increased operational capacity and efficiencies – and generate incremental revenue.

Support Call Reduction
0 %
Quote Cycle Time Reduction
0 %
Net Promoter Score
+ 0
Script Error Reduction
0 %

The Business Challenges
We Solve

  • Call Center Overload: Reps spend hours on routine quote requests and inventory checks, creating bottlenecks during peak periods.
  • Reporting Inefficiency: Manual report building delays insights, forcing reactive instead of proactive decisions.
  • Script Management Issues: Unmanaged custom scripts create governance risks and system latency, impacting overall performance.
  • Resource Constraints: The demand for 24/7 customer self-service grows, but adding headcount isn’t scalable.
  • Third-Party Chatbot Limitations: Generic chatbot lacked direct integration with NetSuite’s real-time inventory and customer-specific pricing engines.
UnlockCommerce - NetSuite Alliance Partner

Why AI is Critical in NetSuite Today

AI is now essential in NetSuite. Traditional tools like Saved Searches and Reports remain useful, but they were not designed for real-time answers or predictive insights.

Chatter AI combines large language models (LLMs) with SuiteQL to deliver instant analysis, improve script performance, and give both teams and customers conversational access to live ERP data.

The Solution: Chatter AI Modules

1. AI-Powered Reporting Suitelet

Turn plain English into actionable NetSuite insights.

With AI translating natural language into SuiteQL, the Reporting Suitelet makes reporting faster, smarter, and more accessible.

Key Features

Natural language queries

automatically translated into SuiteQL.

Real-time visual reporting

with CSV export

Query caching and auditing

for re-use and governance.

Save outputs as Public Saved Searches

for ongoing business use

Example prompts:

  • “Show me sales for our top 25 customers (by dollars) this month.”
  • “List the 25 least profitable sales in the last rolling quarter.”
  • “Do I have enough stock for 90-day demand of T318-220 in TN location?”

2. NetSuite Script Health-Check

Keep your scripts clean, compliant, and
efficient.

The Script Health-Check automatically analyzes, optimizes, and tracks performance so your team can focus on growth instead of firefighting errors.

Key Features

Script analysis interface in plain English

for technical and non-technical collaboration.

AI-assisted code optimization

can refactor inefficient code and ensures governance usage stays within limits.

Performance tracking:

script performance scores with one-click rollback options for AI-suggested changes.

Automated nightly health reports

to proactively flag risks before they impact operations.

Query caching and auditing

for re-use and governance.

Chatter: NetSuite Script Health-Check

3. Conversational Commerce for Reps and Customers

AI-driven commerce inside NetSuite.

Empower reps and customers with a 24/7 AI-driven shopping assistant. Conversational Commerce brings live NetSuite data into a chat interface, making it easy to compare products, request quotes, and place orders anytime.

Key Features

Self-service shopping:

Customers can search, compare products, request quotes, and place orders 24/7.

Assisted selling:

Sales reps build and submit carts directly for customers.

Customer support enablement:

Support reps resolve issues, check order status, and answer policy questions instantly.

Real-time NetSuite data:

Live pricing, inventory, and business rules eliminate errors and misaligned expectations.

Chat-first interface:

Intuitive, natural language experience for both buyers and internal teams.

Results You Can Expect

With Chatter AI, businesses gain:
 
  • Smarter decisions through real-time reporting and predictive insights.
  • Lower IT overhead by reducing the need for manual script maintenance and custom reporting.
  • Revenue growth from always-available, AI-assisted selling.
  • Higher satisfaction for customers, sales reps, and support teams with instant, accurate answers and seamless transactions.

Ready to transform NetSuite with AI?

Book a personalized demo and see how Chatter AI can help your business unlock smarter, faster, and more scalable operations.

Multiple eCommerce Solutions

Support both B2C and B2B selling models from the same solution, enabling you to quickly develop new channels and business models with lower investment.

FAQ

Yes. Chatter connects directly to NetSuite using SuiteQL and native objects—pricing, products, orders, and inventory—respecting your role-based permissions to guarantee accuracy.

All queries and responses remain inside your NetSuite environment and follow Oracle NetSuite’s governance and security standards.

No. It’s designed for mid-market businesses that want to scale efficiently without increasing headcount.

Not for daily use. Business users interact in plain language. Admins gain automated reporting and AI-driven script optimization without constant developer involvement.

Let’s discuss your project.

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