Leo Berbee modernized its B2B operations by transitioning from multiple disconnected systems to a unified NetSuite and SuiteCommerce environment. Through targeted customizations, the company improved efficiency, strengthened customer self-service, and built a scalable foundation for growth.
Leo Berbee is a family-owned and operated wholesale business based in Marysville, Ohio, and serving the horticulture industry since 1972. The company supplies a wide range of bulbs, plants, and related products. With seasonal peaks and a high volume of B2B orders, the team relies on efficient order processing, accurate customer information, and a seamless online purchasing experience to support its growing customer base.
Allows customers to place orders and pre-authorize their credit cards without being charged until delivery, supporting delayed shipments and seasonal fulfillment requirements.
Enables customers to update shipping addresses on orders after creation, adding flexibility for long-lead-time orders.
Empowers the Leo Berbee operations team to validate and authorize new B2B accounts, ensuring all required documentation and permissions are stored and verified within NetSuite prior to granting platform access.
Allows sales reps to bulk-update shipping addresses for all open orders with a single checkbox selection (an important efficiency boost for managing orders across extended timelines).
Even as additional requirements and challenges surfaced throughout the project, our team worked proactively to minimize impact on the timeline. Despite the added complexity, Leo Berbee successfully transitioned from their legacy platforms on the originally committed date.
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