Give your Shopify customers a single view of their NetSuite and Shopify orders, right inside their Shopify customer account.
No matter where the order originated, provide customers with full visibility into their purchase history.
If you run Shopify on the front end and NetSuite on the back end, your customers see only part of the picture. Orders placed before your Shopify launch, B2B orders processed in NetSuite, sales rep orders, and phone orders all live in NetSuite. Shopify customer accounts only show what was placed through Shopify.
That gap creates support tickets, slows down reorders, and makes self-service feel broken. Your team ends up answering “where’s my order?” emails that should never have been sent.
The NetSuite Order History App for Shopify connects your NetSuite ERP to your Shopify storefront so that when a customer logs into their Shopify account, they see their full order history from both systems in one place.
No tabs to switch. No second login. No support ticket required.
Shopify orders and NetSuite orders appear together, sorted by date, inside the Shopify customer account.
Customers self-serve order lookups instead of emailing your team or calling your sales reps.
Works for direct-to-consumer brands and B2B wholesale customers running NetSuite as their system of record.
Keep Shopify on the front end and NetSuite on the back end. The app connects what you already have.
Customers find past orders quickly, which speeds up repeat purchases and improves retention.
UnlockCommerce has delivered 350+ eCommerce projects and built 60+ proprietary extensions. We know NetSuite inside out.
This app is built for companies that run NetSuite as their ERP and Shopify (or Shopify Plus) as their storefront. It is especially valuable for:
UnlockCommerce is a NetSuite Alliance Partner and a Shopify Plus Partner that has been delivering eCommerce solutions for B2B and B2C brands for almost a decade.
Stop forcing your customers and your support team to hunt across two systems. Book a demo with our team and see how the NetSuite Order History App fits your Shopify store.
Yes. Shopify and NetSuite can be connected through middleware, native integrations, and apps like the UnlockCommerce NetSuite Order History App. Our app focuses specifically on bringing NetSuite order history into the Shopify customer account experience.
Out of the box, no. Shopify customer accounts only display orders placed through Shopify. The NetSuite Order History App makes NetSuite orders visible inside the Shopify customer account so customers see one unified order history.
The app authenticates a secure connection between your Shopify store and your NetSuite account, then matches Shopify customer records to their corresponding NetSuite customer records so order history pulls correctly.
No. The app is designed for merchants who want to keep Shopify on the front end and NetSuite as their ERP. There is no replatforming required.
Both. It works for direct-to-consumer brands with historical NetSuite orders and for B2B wholesale brands where sales reps and EDI orders are processed in NetSuite.
Yes. The app works with both Shopify and Shopify Plus stores.
Most merchants are live within days, depending on the complexity of their NetSuite customer data and the customer matching rules required.
Yes. By giving customers self-service access to their full order history, including NetSuite-generated orders, brands typically see a meaningful drop in “where’s my order” and “can you resend my invoice” tickets.
Book a demo with the UnlockCommerce team and we’ll walk you through the app, the setup process, and what it would look like for your specific NetSuite and Shopify configuration.
We are standing by ready to help. Just fill out this short form introducing yourself and someone from our team will follow up within one business day.
