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SuiteWorld 2025: Top In-Person Commerce Sessions You Don’t Want to Miss

SuiteWorld 2025 is almost here, and it’s the perfect chance to connect with the NetSuite community, learn what’s coming next, and sharpen your approach to commerce, CRM, and AI-driven development.

SuiteWorld

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When and Where Will SuiteWorld 2025 Take Place?

This year’s SuiteWorld takes place October 6–9, 2025, in-person and online at Caesars Forum in Las Vegas, Nevada. Expect four full days of keynotes, breakout sessions, customer stories, hands-on labs, and a lot of smart people building cool things.
 
And yes, we’ll be there. Santiago and Mathias from UnlockCommerce will be attending, and if you want to talk about anything from NetSuite to SuiteCommerce, Shopify, or how to actually make AI useful in eCommerce, we’d love to chat.

Grab a coffee with us!

Choose a time that works best for you
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Now, let’s get into the good stuff. If you’re attending SuiteWorld and your focus is on commerce, these are the breakout sessions we think you’ll get the most out of.

Must-Attend: Take Your Customizations to the Next Level with SuiteScript Generative AI APIs

Wednesday, Oct 8 – 3:00 PM
Session ID: DEV1652SES
Location: Academy 414
Speakers: Mark Fitzgerald, COO/VP Commerce at POS Supply Solutions & Andrej Svoboda, Team Lead at Oracle
 
This one is special. POS Supply Solutions, led by their COO and VP of Commerce, Mark Fitzgerald, will be live on stage to showcase how, together with our team, we’re pushing the boundaries of NetSuite customizations using the new SuiteScript Generative AI APIs.
 
If you’ve been curious about what’s actually possible with Prompt Studio, Text Enhance, and Retrieval-Augmented Generation (RAG) inside the NetSuite development environment, this session gets into the real details. Mark will walk through what we’ve built together with their team, how it’s working in production, and where this is going next.
 
This isn’t just a demo. It’s a behind-the-scenes look at how AI can be practical, contextual, and actually deliver value when paired with smart engineering and a clear business case. Expect honest insights, technical depth, and a few “Why didn’t we think of that?” moments.
 
If you’re working in eCommerce or managing development teams inside NetSuite, make time for this one.
 
Remember to save your spot here!

Driving B2B Self-Service with NetSuite SuiteCommerce and CRM

Wednesday, Oct 8 — 1:30 PM
Session ID: SAL1210SES
Location: Academy 409
 
B2B customers now expect the kind of digital experience that was once only found in B2C. This session explores how businesses are delivering that through SuiteCommerce and NetSuite CRM, building self-service portals that reduce costs, shorten sales cycles, and improve customer satisfaction.
 
This customer panel format means you’ll hear real-world examples, not theory. It’s especially valuable if you’re trying to offload repetitive tasks from your sales team, streamline ordering, or improve reordering flows for repeat buyers.

On the Horizon: NetSuite’s Sales & Service Innovations, Insights and Futures

Wednesday, Oct 8 — 11:00 AM
Session ID: SAL2456SES
Location: Academy 415
 
If you’re the kind of person who likes to know what’s coming next before anyone else, this session is for you. Oracle will be unveiling what’s on the roadmap for NetSuite’s sales and service solutions, including new features like advanced Sales Exception Management, AI-driven sales order scenarios, Advanced Pricing, and Narrative Insights.
 
You’ll get context on how these features fit into the day-to-day challenges commerce teams face, like pricing complexity, service lag, and decision bottlenecks. If you’re planning a technology upgrade or just want to make sure your current setup doesn’t get left behind, put this one on your list.

Acquiring and Growing Customer Relationships with NetSuite CRM, CPQ, and SuiteCommerce

Thursday, Oct 9 – 9:30 AM
Session ID: SAL1334SES
Location: Summit 230
 
This session is all about connecting the dots from lead to quote to close, and beyond. You’ll see how NetSuite CRM, CPQ, and SuiteCommerce work together to deliver an end-to-end customer experience that’s consistent whether you’re selling online or offline.
 
It’s a good pick if your sales team is juggling multiple tools or workflows, or if you’re managing complex pricing and product configurations. Expect a practical breakdown of how to reduce manual processes, improve accuracy, and scale faster.

Empowering Sales Teams with AI Agents: Insights and Future Directions

Thursday, Oct 9 – 11:00 AM
Session ID: [SAL1202SES]
Location: Summit 230
 
AI is becoming a real driver of productivity in sales teams. This session digs into how AI agents are being used inside NetSuite to surface better leads, automate CRM updates, deliver personalized recommendations, and improve sales forecasting.
 
It’s especially relevant if you’re already using or exploring NetSuite CPQ, or if your team is drowning in manual updates and missed opportunities. Expect a mix of current use cases and future-forward ideas, along with some practical advice on implementation, data hygiene, and getting sales teams to actually adopt new tools.

Let’s Talk

Whether you’re deep in the NetSuite ecosystem or just figuring out how commerce and AI fit together, SuiteWorld is a great time to connect.
 
If you’re around Caesars Forum and want to talk commerce, Santiago and Mathias will be on site all week. We’re happy to grab coffee and swap ideas about:
  • NetSuite + SuiteCommerce setups
  • Self-service portals
  • Shopify integrations
  • Multi-channel eCommerce workflows
  • AI that actually works in a commerce context
  • Or whatever challenge you’re facing in your business
 
Book a coffee with us here
 
Let us know if you’ll be there. And seriously, let’s grab that coffee, we’d love to hear what you’re building.
 
See you in Vegas!

FAQ

SuiteWorld 2025 takes place from October 6 to 9, 2025, at Caesars Forum in Las Vegas.

Anyone working in eCommerce, sales ops, CRM, CPQ, or AI-powered development inside NetSuite will find these sessions highly relevant.

Santiago and Mathias will be at SuiteWorld all week. You can book a coffee meeting here to talk through anything from NetSuite, Shopify, SuiteCommerce customizations to AI use cases.

Yes, but also strategic. It’s led by our customer, Mark Fitzgerald from POS Supply Solutions, and covers both hands-on implementation and the business value of AI in NetSuite development. Remember to save your spot here!

Yes, we recommend reserving your spot early, especially for popular sessions like DEV1652SES featuring POS Supply Solutions.

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