Tag: B2b ecommerce

Why Self-Service Is Essential to B2B Ecommerce

With the release of SuiteCommerce MyAccount, our team got excited on creating some content around Self Service, B2b ecommerce and customer portals.

B2B sellers can learn a lot from B2C ecommerce businesses and how they allow customers to control the buying experience through self-service as most B2B companies are failing to create the seamless buying journeys customers have come to expect.

Unveiling the Power of Hotjar: Enhancing eCommerce Success With Session Recording and Heatmaps

A good website brings in potential customers, but what if those visits don’t turn into sales? Something might not be working, and you need to figure out what’s going on.

While it’s true that a prosperous website consistently attracts potential customers, the challenge arises when those visits fail to translate into sales. If your customer engagement isn’t converting, it’s crucial to pinpoint the issue.

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How B2B Self-Service is Revolutionizing Industry

If you’re in the B2B industry, you know that customer satisfaction is key to business success. That’s why self-service has become an increasingly popular model in recent years. Self-service platforms allow customers to access information, place orders, and manage their accounts on their own without the need for human interaction. In this article, we’ll explore how self-service revolutionizes the B2B industry and how to create a self-service platform to drive customer satisfaction and loyalty.